Retail / Distribution Blue Rhino, a division of Ferrellgas, is the leading national provider of branded propane gas cylinder exchange and complementary propane-fueled products to consumers through more than 27,000 retail locations in 48 states in the U.S.A. Blue Rhino achieved a rapid deployment and has already realized excellent benefits by using Metastorm BPM including reduced costs from the efficiency they have gained, increased employee productivity with more job structure, better communication and a cohesive team environment. Blue Rhino management has enhanced visibility into critical information so that they can focus on the right areas. Information is immediately accessible in Metastorm BPM so key decisions can be made faster and more effectively than in the past. Blue Rhino plans to continue leveraging Metastorm across the organization to automate additional processes.

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Financial Services SkandiaBanken is the top internet retail banking firm for customers in Sweden, Norway and Denmark. SkandiaBanken has realized tangible, competitive results from the implementation of Metastorm BPM, including a decrease in the manual work required by the customer service staff and the simplification of the online registration process for new customers. This enables SkandiaBanken’s customer service employees to focus on more critical projects and enables its customers to enjoy the convenience of a using an online tool to access financial information. SkandiaBanken has also used Metastorm BPM to provide easy and safe applicant identification using internet ID and digital signature technology. In addition, Metastorm BPM is able to leverage the logic of SkandiaBanken's various IT systems to integrate information across systems preventing duplicate or incorrect information from being entered. Metastorm BPM has also provided SkandiaBanken with the capability to automate and improve the efficiency of its processes and routines as demands and needs change. This allows SkandiaBanken to provide its customers with the most up-to-date and easy to use online banking system. Most importantly, the Metastorm BPM software, combined with expertise in implementation from Creuna, provided SkandiaBanken with a solution that was easy to implement, simple to maintain and agile enough to expand to the ever changing demands of SkandiaBanken’s financial business environment.

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Transportation London Underground Ltd. operates the underground railway lines in London, England with 275 stations and more than 400 trains. The Incident Reporting system allows London Underground to collect all the information it needs for any given incident and reduces the potential for human error in filling out forms manually. Metastorm BPM is also used to notify LUL’s other systems and electronically transmit information on particular incidents. This helps London Underground recover costs from other agencies involved in incidents. The Metastorm BPM system has helped London Underground to increase the efficiency and productivity of its Information Management department. As a result, LUL is able to process over 400 incidents per day. The new automated process enables the organization to focus on improving service performance by maximizing safety and minimizing service interruptions.

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Telecommunications Polkomtel S.A. is the third largest mobile operator in Central Europe which runs a digital cellular telephony network known as Plus GSM network. Polkomtel is very satisfied with the results it has achieved so far including increased efficiency, collaboration and productivity. One of the biggest benefits for Polkomtel is the ability to continuously leverage Metastorm throughout the organization and manage its “Bureau without a Paper” project. Using Metastorm, paper is no longer lost and processes are no longer delayed. Metastorm provides control and visibility into each stage of a process to ensure that work-in-process is accounted for and bottlenecks are eliminated. Polkomtel is also excited to be able to report on how good or bad the process is by running both statistic and real-time reports.The company has endorsed Metastorm BPM as a critical system and plans to continue working with Lumena to extend its use of the software by continually automating processes across the organization.

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Government The role of the Department of Finance and Administration is to help the Australian Government to achieve its policy objectives by contributing to three key outcomes : sustainable Government finance, improved & more efficient Government operations and an efficiently functioning Parliament. Using the new system, The Department of Finance & Administration is seeing benefits in a number of areas. All paper-intensive, error-prone tasks are now automated, providing a more effective information flow through the department, and reducing human error. An integrated Document Management system allows ministers to search and locate documents and information more quickly, enabling them to respond to questions in a shorter time frame, thus providing a more effective service to the citizen. In addition to this, internal benefits have been realized. The new system promotes better staff collaboration with process consistency, as the BPM technology reduces the time spent on trying to track and find information, and more time is spent in more profitable endeavors, thus reducing the drain on resources. The administration screens developed by IceFire also allow the PaWS administrators to perform help desk query tasks themselves thus reducing support calls and saving costs. Reporting tools like Cognos have been integrated to provide an audit trail in order for management to review the performance of the Department.The Metastorm BPM solution has helped the Department of Finance to make processes run more efficiently and gives it the agility it needs to respond to changing conditions, new regulations, and higher demands for service. It is not just about doing more with less resources and effort, but rather doing more by working smarter.

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