Globally, service providers are characterized by attractive packages being unveiled almost on a daily basis, high customer churn, cutthroat competition to deliver maximum value to customers and a realization that customer delight flows out of much more than the basic service mix. Today's enterprises need to strategically innovate business models to control Average Revenue Per User (ARPU) while simultaneously enhancing customer empowerment. Because, an empowered customer is a delighted customer and a delighted customer can be retained! Our iECCM Framework delivers Enterprise Agility by helping enterprises attain strategic objectives like controlled ARPU's, enables customer empowerment and facilitates the creation of customer delight.

Intense iECCM Framework. Enterprise Agility deployed

Driven by Service Oriented Architecture, the Intense intelligent Enterprise Customer Communication Management (iECCM) Framework is an end-to-end, customer communications solution that provides single-platform integration of all applications and delivery channels of communications, resulting in faster, cost effective and personalized customer communication. It has a Bill Formatter component to extract data from various disparate sources and present it in customized formats, an Output Management component to ensure automated delivery of documents through multiple delivery channels like print, Fax and e-mail (and SMS alerts and notices), an Electronic Bill Presentment and Payment component to provide customer statements on the web and integrate with payment gateways and CRM applications to enable online bill payments and a Self-care component for web hosting of the bill, generation of reports for end customers on their transaction data, provide analytics on customer transaction data to business users and to enable customer to business communication.

Read More: Intense iECCM Brochure

Find out how iECCM can help revolutionize customer communication management for banking, insurance & telcommunication sectors:

• iECCM Value Paper for FSI
• iECCM Value Paper for Insurance
• iECCM Value Paper for Telecommunication