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Digital Delivery Specialist


Job Scope

  • Responsible to provide support to all clients that are in need of color management, retouching, Final Artwork, Layout and other related Studio work according to the agreed timeline and within the requirement and expectation of clients
  • Provide clients/users with technical support related to Studio jobs / EADS workflow or similar scenario
  • Responsible to fix clients/users files, if an error occurred or noted, within the acceptable time frame
  • Respond to the needs and questions of clients/users concerning Studio jobs / EADS, immediately and with courtesy
  • Analyze and resolve technical problems for Adobe CS or other graphic applications
  • To prepare and submit reports on a regular and as per scheduled to the Head of Department
  • Responsible to apply Quality Control checks and rectifications, if any, to all jobs / files that are assigned
  • Responsible to respond to clients/users off-site support request
  • To be able to work on shift, as and when required
  • To have the ability to identify efficient methods to complete work assigned
  • Responsible to improve self, and increase or maintain knowledge in relevant field at all times
  • To make emails as the main communication tool and to check regularly for emails and revert within reasonable period
  • To have the ability to work as a team and contributes positively to the team’s direction
  • To have good communication and organization skills
  • To perform any other related duties that may be assigned to you from time to time
  • Required to Acquire Technical Expertise related to, but not limited to:
    1. 1. Adobe Suite of Softwares – Acrobat, Illustrator, Photoshop, Indesign
      2. Color Management
      3. Operating systems – Windows XP, Windows 7, Windows Server 2003, Windows Server 2008
      4. Mac OS